Overview
Knowing how to describe a brand’s tone, style and persona, and applying that consistently to writing can get tricky. Our team built a comprehensive tone analyzer tool to capture, analyze, and apply brand voice globally across content generation that included:
- A smart system to automatically create and update style guides
- Ability to analyze and save different writing styles
- A fun analyzer that matches your brand voice to a “trading card”
I designed the frontend, prioritized what features would go into the MVP and wrote the feature specs.
Key features
Style analysis and analyzer: I used the IKEA effect to help users feel more connected to their brand voice—when a user partially creates something, they value it more.
- Paste or import document feature for canonical style analysis
- Automatic style extraction and saving
Programmatic style guide: Reduces time spent on manual enforcement and updates. The ability to saved enforced writing rules, which were integrated with the data processing pipeline and generation workflow, like:
- Topic and word avoidance lists
- Importing brand dictionary terms, like names and trademarks
Flexible tone switching: Users can quickly change between different writing styles for different channels and personas.
Results
- People spent 50% less time managing their style guides
- The content produced was 35% more consistent in its brand voice
Takeaways
It was interesting thinking about about how to create levels of abstraction for reusable components of a style guide.
From a user perspective, companies have a wide range of formalization of their style guides and perferences (some people really care about the oxford comma).
It was a balance between surfacing enough different customization options to prompt the user to formalize their guidelines into rules, and not overwhelming them with too many options.
From a backend perspective, we aimed to build flexible and extensible components that could be reused with minor changes to add on new customization options.
Future improvements
- More options for programmatic enforcement: punctuation, capitalization rules, international style guides
- Style guide importing and automatic conversion to saved rules
- Implement AI-driven assistant corrections in line with style guide
- Create a collaborative feature for team-based style guide management